at77's Privacy Policy
at77 places the highest importance on protecting your personal information. Read this policy to learn in detail how we collect, use, and keep your data safe.
Introduction & Scope
at77 is a safe and reliable online gaming platform operated for players in Bangladesh. Keeping the personal information you provide while using our services secure is our first and foremost responsibility.
This Privacy Policy ("Policy") applies to all individuals ("Users" or "you") who use at77's website, app, and related services ("Platform"). By accessing or registering on the Platform, you are considered to have read, understood, and consented to the terms of this Policy.
at77 believes that user privacy is a fundamental right. We therefore collect only the information necessary to provide services, manage accounts, and ensure security — collecting unnecessary data is against our policy.
Important: This Policy may be updated from time to time. For significant changes, we will send you advance notice to your registered email. The latest version of the Policy will always be available on this page.
What Information We Collect
at77 may collect the following categories of information:
2.1 Information You Provide Directly
Information you voluntarily provide during registration and account management:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- Documents required for identity verification (e.g., National ID card)
- Payment method details — bKash, Nagad, or Rocket number, or bank account details
2.2 Automatically Collected Information
Some information is collected automatically while you use the Platform:
- IP address and device type
- Browser name and version
- Date and time of visit (Bangladesh Standard Time, UTC+6)
- Pages visited and session duration
- Cookie and similar tracking technology data
2.3 Transaction and Gaming Activity Information
Information related to financial transactions and gaming history, required to prevent fraud and ensure fair play:
- Deposit and withdrawal history
- Bonus and promotion claim records
- Gaming activity and betting history
- Customer support communication records
Purpose of Data Use
Collected information is used only for the following legitimate purposes:
- Creating and managing your account and verifying your identity
- Processing deposits, withdrawals, and transactions
- Providing customer support — assisting you via live chat or email
- Preventing fraud, money laundering, and other criminal activities
- Ensuring the security and technical performance of the Platform
- Complying with responsible gaming guidelines and supporting players in difficulty
- Meeting regulatory and legal obligations
- Sending relevant promotional information with your consent
Marketing messages: at77 does not sell or share your information with third parties for marketing purposes without your explicit consent. You may opt out of marketing messages at any time.
Data Sharing & Disclosure
at77 does not generally share your personal information with third parties. However, information may be shared in the following specific circumstances:
Service Providers
Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, banks), identity verification, cloud hosting, and technical support — they are bound by strict confidentiality agreements with us.
Legal Obligations
Information may be disclosed where required to comply with court orders, lawful requests from law enforcement authorities, or obligations under anti-money laundering laws.
Fraud Prevention
Limited information may be shared with security partners to protect the Platform and detect fraudulent activity.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred, however the new party will be required to adhere to the same privacy standards.
Cookies & Similar Technologies
at77 uses cookies and similar technologies on the Platform. Cookies are small text files stored on your device that improve the Platform's functionality and your experience.
Use of Cookies
- Essential Cookies: Used to maintain login sessions, store security tokens, and save language preferences — without these, the Platform cannot function properly.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyze usage patterns and improve the Platform.
- Security Cookies: Used to detect and prevent suspicious activity.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause issues with accessing your account or making transactions.
Data Security Measures
at77 employs industry-standard technical and organizational security measures to protect your personal information:
- SSL/TLS Encryption: All data transferred between your browser and our servers is fully encrypted.
- Password Encryption: Your password is never stored directly — it is kept only as a one-way hash.
- Access Controls: Only a limited number of authorized staff can access personal information on a need-to-know basis.
- Regular Security Audits: The Platform's security measures are regularly reviewed and tested.
- Two-Factor Authentication: Two-factor authentication is available to enhance account security.
- Secure Data Centers: All data is stored in secured data centers.
Important Notice: Transmitting information over the internet is not entirely risk-free. While at77 ensures maximum protection, it is your responsibility to keep your account password confidential and to use a secure internet connection.
User Rights
As a user of at77, you retain the following rights regarding your personal information:
Right to Access
You may request to know what information we hold about you and to receive a copy of it.
Right to Correction
If any information we hold about you is inaccurate, you may request that it be corrected.
Right to Deletion
In certain circumstances, where there is no legal obligation to retain it, you may request that your information be deleted.
Right to Object to Processing
You may object to the processing of your information for marketing purposes and opt out of marketing messages.
Right to Data Portability
You may receive a copy of your personal information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
To exercise these rights, please contact at77's customer support team. We generally respond within a reasonable time after receiving a request. In some cases, certain information may need to be retained due to legal obligations.
Data Retention Period
at77 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required to meet legal obligations.
Retention Policy
- Information for active accounts is retained for as long as the account remains active.
- After an account is closed, financial transaction records are retained for the period specified under applicable laws and regulations.
- Customer support communication records are retained for a reasonable period for service improvement and dispute resolution purposes.
- Once the retention period expires, information is securely deleted or anonymized.
Protection of Minors
at77's services are for individuals aged 21 and above only. We actively maintain age verification measures to prevent minors from using our services.
If at77 holds any information belonging to a minor, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has registered with at77, we ask that they contact our customer support without delay.
21+ Age Rule: 21+ at77 is strictly for individuals aged 21 and above only. Age verification is mandatory at the time of registration.
Policy Changes
at77 may update this Privacy Policy from time to time — for example, due to the introduction of new services, changes in law, or technological improvements. Before making significant changes, we will:
- Send a notice to your registered email address.
- Display a prominent notice on the Platform.
- Update the "Last Updated" date at the top of this page.
If you continue to use the services after receiving notice, you will be considered to have agreed to the updated Policy. If you do not agree, you may stop using the services and request that your account be closed.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact at77's customer support team. Our team is able to assist in both Bengali and English.
For privacy-related requests, please contact us from your account's registered email — this will help verify your identity quickly.
Related pages: Terms & Conditions • Responsible Gaming • FAQ